Return and Refund

If you are unsatisfied with the product you purchased from Cartwoo for following reason, we will offer return and refund service.

  • If we haven't shipped your order or accessories yet, we will refund your purchase price. Just call or email us immediately to request the return.
  • If you wish to return your unused, still-in-box product within 30 days of having received it, call or email us to schedule a freight pickup. We will be happy to refund your purchase price less a 15% restocking fee and the return shipping charges upon receipt of your unused products.
  • If you wish to return unused accessories within 30 days of having received them, call or email us to arrange an authorization. Then, repackage them and send them back to us. We will be happy to refund your purchase upon receipt of your unused items.

We hope to leave you as pleased as possible, which is why we offer a 30-day Return Policy. Just get in touch with us at service@cartwoo.com to let us know what you're unhappy with. We'll see what we can do to help. Please always refer to your order number in your communication with us.


If your package arrives damaged, you have two options:

  • Accept the delivery and take clear photos of the box and product right away. Then, file a damage report within 2 business days after delivery. We will work with you to replace or fix any parts.
  • Refuse the delivery and return it to us 

In the event that the customer requests a refund for the returned item (s), we will endeavor to perform the refund as soon as possible or in any case within 10 business days from the date of acceptance of the return. The credit will be made with the same payment method used by the customer, and on the same account.


Refunds are also issued in the same currency as the original purchase. We also remind you that the refund will only concern the purchase price of the items, and will not include shipping which will remain the responsibility of the customer.


If you still have any question, please contact us:

Email: service@cartwoo.com
Phone: 412 710 6005
Address: 520 Buckhead Trail, Mount Juliet, Tennessee, United States
Hours: 9:00 am to 6:00 pm EST